Customer Testimonials
Folks were great to work; friendly and sincere.
Always great service.
Great buying experience as stress free as it could be no pressure!
I bought a Manufacturer Buyback Chevy Bolt from Springfield GMC sight unseen. Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my house to their location. To ensure that I wasn't stuck driving all the way to their location multiple times, she had the car driven down to me. A+ experience across the board with my purchase experience.
I bought a Manufacturer Buyback Chevy Bolt from Springfield GMC sight unseen. Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my house to their location. To ensure that I wasn't stuck driving all the way to their location multiple times, she had the car driven down to me. A+ experience across the board with my purchase experience.
our experience buying our new GMC terrain went smoothly and was handled professionally Our salesman Jim walked us through all the details of our new vehicle
Top notch!
Very nice people to work with
Today was the second time I’ve worked with Steve. He’s great and honestly everyone is always so nice when I call. I called today, told Steve what I’m looking for and within minutes have a delivery time for my new truck.
Jade is amazing I’ve dealt with her a few times now each time she’s been amazing. Service has been great.
I was impressed at the knowledge of the mechanics/service department and relieved that they addressed the issue I was having with my vehicle immediately, (my fear was that they would push a “process of elimination” tactic to make more money. They had the necessary parts in stock and completed the warrantied repair right then and there! Knowledgeable, kind and informative!
Oil change and tire rotation was done very quick no complaints
Excellent experience with Jim who helped secure 2 trucks for my business. The dealership experience was fast and easy. Highly recommend.
The team at Springfield GMC made the truck buying experience easier than expected. The trade in value was honest/fair , BUT the price point on the new vehicle was more than excellent! I drove 2 hours to finalize the sale, and it was definetly worth it. Not even my local dealership could match the new purchase pricing! Thanks Becca for your fantastic communication, not all the dealerships are the same folks! This is a good one. -Mark
This was a fantastic experience. Casie was able to both convince me that I needed to get the truck I have long wanted, and able to help me close on the terms. I came in looking for a truck to order expecting a 6 month wait and stumbled upon one of the very few trucks in the nation available. Through a long stream of text messages, we were able to get to terms that were acceptable (given the price of the vehicle and availability of like trucks). The only time we spoke on the phone was when she was able to ...
I just bought my 3 rd vehicle from Springfield GMC and specifically from Jim Rugg. My favorite part about working with Jim is the easy transaction every time and the friendly experience. I don’t even bother looking at other dealerships because it is such a smooth car buying experience at Springfield GMC Justin Matheson
The Springfield Cadillac and GMC service department went above and beyond fixing my car and making it safe. They also made sure I was getting the best value out of my Warranty. Starting from the appointments being scheduled, calling me back promptly, checking with me before any additional work was added and getting me scheduled quickly for any extra work needed. I am very satisfied with this dealership and have been a happy customer sense the beginning when I purchased my vehicle.My car is safe for my children and I highly recommend this dealership and their friendly and knowledgeable ...
Ever one was very nice and did not try to puss anything extra that we did not want, they also love our dog Luck,
Not only were the staff warm & professional. The person that ran the dealership was kind & made me feel like a valued customer. I’d recommend their service to anyone wanting an accommodating & caring service.
Just bought my second truck at Springfield. First time was much easier, who deal was done over the phone, this time I found myself waiting and waiting to see all the necessary people. Half of a day not counting the long drive. I know car dealerships are businesses and their main goal is profit, but I was a little put off when KBB had my trucks trade in value at 22-26k and their first offer was 20k. I did end up getting the trade in value I wanted and they did deliver it over to New York when they ...
The look of the place is amazing and this is where my dad got… one… of his trucks
Courteous and helpful service department from the first phone call to the final check out. (Thank you, Matt) Needed winter tires in an unusual size, and they worked on it and found them. Waiting area for service was well appointed, quiet, and comfortable. New to the area, and this is now my preferred dealer.
Love the service dept. Always fast and reliable.
We had a great experience with Kris at Springfield GMC! He was able to quickly respond to our inquiry and we had our vehicle in our driveway within 24 hours. I would definitely recommend the dealership and Kris!
The service man who helped me was an impressive representative for your company....I was taken in on the spot, he new I was from out of state and provided detailed information on my Caddy.....I wish I lived close to this dealership, this Cadillac dealership is at the top of my list...I say Thankyou for all your help.
The best sales and service team ever!
Becca took care of us as always, been shopping for vehicles at Springfield since 2015. Always a good experience
excellent service from start to finish.
Wonderful experience with Becca!!!
Wonderful people to work with
The service dept takes care of you very quickly
Best car dealership in the area for service. I bring my cars here for their annual state inspections and they never try to sell me stuff I don’t need.
What an awesome experience.
Outstanding service and friendly staff. Complimentary car wash and vacuum!!! Excellent area for customers to wait while their vehicle is being serviced. Drinks, popcorn, hotdogs, etc! Very happy that I found them!
I had a very good experience. Heidi treated me with courtesy and respect.
In 3 days got the truck i was looking for. Very helpful staff there
No pressure sales! Very helpful and knowledgeable
Had a 7AM appointment for service on my GMC. Service rep met me at the door and took my truck right in an an hour later I was out the door. Great service and love the lifetime state inspections. Certainly makes it worth it to drive the extra distance for quality service.
I went in to have my HD Trike inspected and it could not have been easier. Took less time than they said. Just enough time to have a cup of coffee while I waited.
Quick & easy sales with Jim!
Great customer service, accommodating! Always return!
Becca was amazing and helped my husband get the truck he wanted!
Thank you once again Springfield GMC!! Fantastic and trustworthy customer service!!
Love Heidi Goodrich she is so helpful and sweet
There are really great people that work here thank you for all your help and your patience. John in Springfield VT
I have been searching for a new GMC Sierra Denali Ultimate for over 18 months. Thanks to Covid a monkey wrench was thrown into my search. I located the vehicle at Springfield Cadillac GMC in Springfield, VT and with Heather Thurber’s assistance was able to make a deal. She is very honest, professional, courteous, and knowledgeable about the GMC brand. I have purchased many GMC vehicles in my 69 years and this was by far the best buying experienced I have encountered. If you’re looking for a new vehicle, I would highly recommend her.
Super helpful and responsive. I felt very comfortable and taken care of.
No pressure sale, met my finance goals
Nice job. Thanks
Becca was the best! Very pleasant experience!
Heather sold my mom a vehicle. What a great experience I would recommend dealing with her in a heartbeat.
My mother bought a vehicle from Heather Thurber. It was the best experience she ever had buying a car. She would definitely purchase again from her.
Second vehicle I have purchased from Jim and the crew out at Springfield GMC, and I will be back when I’m ready for the next one.
Service personnel did a good job getting me in for service and taking care of my need
Very informative and supportive.
I had an amazing experience with Springfield GMC. Jim helped me find my first truck and the staff was incredibly knowledgeable and helpful!
Friendly with great service. Would highly recommend the dealership to anybody
We have purchased a couple of trucks now from Heather Thurber and Springfield Cadillac GMC and have always had a great experience. Heather goes above and beyond for her customers, we were looking for a very specific truck and she was sure to find it and made sure to have it for us asap. She is definitely your girl when it comes to purchasing a new vehicle!
Go see Heather Thurber for your next purchase here! She super knowledgeable, friendly, and a delight to do business with. I can't recommend her highly enough, you will not be disappointed!
If you are in the market for a new vehicle, you should only be dealing with Heather Thurber. She’s sold both my father and I vehicles — she’s honest, dependable and she knows her stuff. I highly recommend her! 5* in my book!
I stopped in without an appointment for a state inspection and they got me in right away. The technician noticed a very loose tie rod end and they were able to fix it right then, without a long wait time. Great service as usual!!
Kris listened to our needs & wants to find us the perfect Sierra.
Becca and the team were great! Beginning to end the sale took 3 hours.
Our experience with purchasing our first truck with Springfield GMC was quick, professional and responsive. We found the truck on their website, inquired about it on line and within 15 minutes was connected with Heather. She was very helpful and very accessible to us for all and any questions we had. Super accommodating! We were in our truck in 7 days…. Just had to wait for it to come in. Actually put the deposit down the same day we inquired about it. The finance teams was also super nice and went through the process flawlessly. We are very grateful and absolutely LOVE ...
The courtesy of the staff is outstanding! The dealership is clean, open, and has comfortable seating. My buying process was painless and low pressure. I especially appreciated the extended solo test drive.
This dealership goes above and beyond to make the customer happy and welcome and satisfied! If you are looking for a vehicle make sure to swing by Heather’s desk!
If you’re looking for a new car, please go see Heather Thurber, you won’t be disappointed!
Heather Thurber has helped me purchase two cars through Springfield GMC. I received excellent service from demonstrating different vehicles, to finance and going through the vehicles I purchased to teach me all of the options. Call Heather if you are looking for a vehicle.
If you’re looking for a new vehicle, Heather Thurber is knowledgeable and wonderful to work with. You won’t be disappointed!
Quick friendly service as always.
Friendly and courteous outstanding people
Excellent sales experience with Heather Thurber.
This is the third vehicle we have bought from here. Steven kept up the professionalism. I would highly recommend Springfield Cadillac GMC.
Allie in service was able to get my vehicle seen promptly and kept me in the loop on what was happening as I waited for my vehicle to get done. This was a service for certain lights popping on and staying on my dash.
Always a pleasure dealing with service department at Springfield GMC.
Great people to deal with! My salesman Kris went over and above.
Kevin and Kris went way above the normal in customer service. They helped my son and the family by delivering a vehicle to our home, to demo while the insurance company accessed his damaged vehicle. I had told them about the accident and what my son was looking for a possible replacement. They did the rest. We were not expecting this superior personal service. Thank you.
This was the ONLY dealership willing to help me and deliver my new car when dealing with a trade. I was impressed at how easy the process was. Heather was so helpful, and also made this process quick and easy. Can’t thank them enough!